Returns and refunds

30-day returns

Changed your mind? Return an unused kit in its original packaging within 30 days of delivery for a full refund of the purchase price. Return shipping is paid by you.

60-day catch guarantee

Set it up as described on our setup page. If it hasn’t caught a mouse within 60 days of delivery, email us, send the trap back, and we’ll refund the full purchase price once it arrives. Return shipping is paid by you.

Defective or damaged

If anything arrives broken, or a part fails in normal use, we’ll send a free replacement part or kit, or refund you in full, whichever you prefer. Email us a photo of the problem with your order number to get started.

Cancelling an order

You can cancel any time before your order ships. Email us with your order number, and we’ll cancel it and refund you in full. Once it has shipped, you can still return it unused within 30 days of delivery.

How to start a return

1. Email support@mascallmill.com with your order number (it starts with MM-).
2. We’ll reply with the return address.
3. Once the kit arrives, we refund your original payment method within 5 business days. Your bank may take a few more days to show it.

Returning one trap from a bigger order? We refund what that trap cost, as shown on your receipt.

Free shipping on the original order isn’t a charge, so there’s nothing extra to refund. If something about your order isn’t covered here, email us. We’d rather make it right than argue about a policy.

Effective October 24, 2026. If we change these terms, your order keeps the version that was in effect when you placed it.